Northbay Healthcare Outpatient Master Plan

One of the greatest challenges facing cutting-edge medical institutions is the need to streamline communication and workflows for better delivery of patient care. Engaging SmithGroup to assist in standardizing the layouts of its clinics, California’s Northbay Healthcare required a master plan which could be easily adapted and scaled among its four campuses to provide higher efficiency and quality of outpatient services.

The buildings were analyzed and studied to determine the existing needs and accommodate growing patient demand. In a joint effort with Healthcare Performance Partners (HPP), a series of Lean workshops helped the team to better understand the operational needs of the clinical staff and how new layouts could improve efficiency and productivity. The tests resulted in a new model for how the space and staff can better perform for outpatients.

By maximizing the footprint of its facilities and reducing inefficiencies and redundancies, SmithGroup has helped NorthBay create a new multispecialty, cohesive patient experience, with a focus on combining fitness and clinical care to facilitate wellness.